Job Number V-9149
Job Name Technology Strategist
Location Auburn Hills, MI
Pay Rate Market
Length Ongoing
Posting Date Apr 09, 2018


eMail Resume to: Persis Careers

 Role Responsibilities : 

• Provide 3rd level operational telephony network support for 54 sites and the  Data Center network. 
• Provide telephony architectural design for all future data telephony deployments 
• Reviews industry best practices to create reliable telephony network solutions for applications to run over. 
• Provide recommends on end of life equipment and/or upgrades to all telephony network equipment on the  telephony network. 
• Reviews business requirements, looks at solutions that exist in-house and determines if existing solutions can be extended to the current requirement. 
• Informs management of critical issues that may affect clients or the infrastructure and provides recommendations for mitigation. 
• Works with commercial telephony product vendors in the design and evaluation of telephony network products and technology. 
• Involved in a wide range of issues including secure architectures, voice over IP traffic, virtual private networks, local area networks, wireless local area networks and unified communications. 
• Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all telephony problems. 
• Will be expected to interface and support incident resolution with 1st and 2nd level support teams with all IT problems of a severity 1 or severity 2 nature. 
• Analyze and understand the organization's environment and architecture. 
• Interface with (CERT) Computer Emergency Response Team as needed to analyze and respond to CERT messages and mitigate risks as appropriate. 
• Prepare, schedule, and present quarterly telephony risk assessments. 
• Evaluate all telephony hardware and operating systems as needed to ensure they meet  and industry standards. 
• Audit third-party providers for compliance with  telephony support and implementation policies as needed. 
• Maintains required documentation for all telephony network activities. 

Required Qualifications: 
Years of Experience: 
• 5-7 years 

Formal Education or Equivalent: 
• Understanding of core IT concepts including networking and access control 
• Understanding of unified communication technology and protocols. 
• Strong written and verbal communication skills; 
• Experience with each of the following preferred: 
o Private Branch eXchange 
o Interactive Voice Response (IVR) System 
o Voice Mail Systems 
o Voice over IP 
o H.323 & SIP 
o Call routing 
o Integrated Services Digital Network 
o Have hands on knowledge of Avaya equipment 
o Experience with SOMOS or SMS/800 

Desired Qualifications 
Formal Education: 
• Bachelors degree, preferably in Computer Science, or a related discipline; 
• ITIL certification in Foundation 

Specialized Skills, Knowledge, Certifications, etc. 
• 5-7 years of proven security analysis, engineering, or operational experience.