Job Number V-10227
Job Name Technician Helpline Consultant
Location Auburn Hills, MI
Pay Rate Market
Length Ongoing
Posting Date Mar 05, 2019


eMail Resume to:  Persis Careers


Shift Schedule: 

*****4 rotating shifts: (REQUIRED) ***** 
1st Shift: 8:00 AM -4:45 PM EST 
2nd Shift: 9:00 AM - 5:45 PM EST 
3rd Shift: 10:00 AM - 6:45 PM EST 
4th Shift: 11:15 AM - 8:00 PM EST 
(Saturday OT hours 9:00AM - 6:00 PM EST) 

OT will not be initially offered to new contractors until they are comfortable on the phones /systems. OT may be assigned based on business needs. 

Role summary: 
Provide prompt, up-to-date technical diagnostic experience 

Role responsibilities: 
• Provide a high level of quality repair assistance for dealer technicians via telephone or WEB. 
• Maintain knowledge of VW products and technical repair information. 
• Maintain and improve Dealer satisfaction. 
• Provide repair trend data. 
• Assist in technical publication development. 
• Competent written and verbal communication skills, i.e. ability to clearly discuss and document technical details. 

Education/Experience (Preferred): 
• Recent hands on experience (3 years) 
• Degree in Automotive Technology or equivalent experience 

• Automotive 
technical diagnostic experience 

• Willingness to become ASE certified. 

Work flexibility (travel requirements, work schedule, etc.): 
• Flexibility to work weekends, holiday, & evenings. 
• Willingness to travel on a limited basis (domestic and international).