|Job Name||Technician Helpline Consultant|
|Location||Auburn Hills, MI|
|Posting Date||Mar 05, 2019|
eMail Resume to: Persis Careers
*****4 rotating shifts: (REQUIRED) *****
1st Shift: 8:00 AM -4:45 PM EST
2nd Shift: 9:00 AM - 5:45 PM EST
3rd Shift: 10:00 AM - 6:45 PM EST
4th Shift: 11:15 AM - 8:00 PM EST
(Saturday OT hours 9:00AM - 6:00 PM EST)
OT will not be initially offered to new contractors until they are comfortable on the phones /systems. OT may be assigned based on business needs.
Provide prompt, up-to-date technical diagnostic experience
• Provide a high level of quality repair assistance for dealer technicians via telephone or WEB.
• Maintain knowledge of VW products and technical repair information.
• Maintain and improve Dealer satisfaction.
• Provide repair trend data.
• Assist in technical publication development.
• Competent written and verbal communication skills, i.e. ability to clearly discuss and document technical details.
• Recent hands on experience (3 years)
• Degree in Automotive Technology or equivalent experience
technical diagnostic experience
• Willingness to become ASE certified.
Work flexibility (travel requirements, work schedule, etc.):
• Flexibility to work weekends, holiday, & evenings.
• Willingness to travel on a limited basis (domestic and international).